ORDER STATUS |
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Has my order Shipped? |
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Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status. |
How do I change quantities or cancel an item in my order? |
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Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable. |
How do I track my order? |
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Click the "My Account / Order Status" link at the top right hand side of our site to track your order. |
When will my order ship and what are my shipping charges? |
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Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you. Depending on your order, we can usually ship products within 3-7 business days. please be aware that larger orders may take more time to manufacture. |
My order never arrived |
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Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance by e-mailing us at [email protected] or calling our toll free number at 888-462-5008. |
An item is missing from my shipment |
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Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance by e-mailing us at [email protected] or calling our toll free number at 888-462-5008. |
My product is missing parts. |
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Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance by e-mailing us at [email protected] or calling our toll free number at 888-462-5008. |